Frequently Asked Questions
Answers to all your questions at ak99
Account, bonuses, deposits, withdrawals, and verification — find detailed information on everything related to ak99 in one place.
Whether you are visiting ak99 for the first time or are a regular player — you may have questions about opening an account, claiming bonuses, depositing with bKash or Nagad, or the verification process. On this page we have arranged the most commonly asked questions into four categories so you can find the right information quickly. If your question is not in the list, contact our 24/7 support team.
FAQ — All Categories
Verification & Documents
Verification is typically requested when you make your first withdrawal, or when ak99 needs to confirm your identity for security reasons. Sometimes it may also be required when claiming a bonus. The process is straightforward — once you submit the required documents, every future withdrawal becomes faster.
ak99 keeps all personal information and documents secure through SSL encryption. Your data is used solely for identity verification and is never shared with third parties. The privacy of your information is our highest priority as part of our fair play policy.
Yes, this is very important. The name you registered on your ak99 account must exactly match the name registered on your bKash, Nagad, or Rocket. If the names do not match, your withdrawal may be delayed or your request may be rejected. Please use the correct name from the start.
A National ID card (NID), passport, or birth registration certificate are generally accepted as valid proof of identity. For address verification, a utility bill or bank statement may be required. Our support team will let you know directly which documents are needed in any specific case.
Verification is done for the security of your account. It ensures that only the genuine account owner can operate the account and helps prevent fraudulent activity. This is an industry-standard security practice followed by every trusted platform.
Bonuses & Offers
Yes, you can cancel an active bonus at any time. However, please note that cancelling a bonus will also remove any winnings earned from that bonus. Make sure to discuss with our support team before cancelling a bonus to be certain of your decision.
The welcome bonus is given only once per player. It applies only to your first deposit. If the same person attempts to claim the bonus by opening multiple accounts, those accounts may be suspended, as ak99 allows only one account per player.
A wagering requirement means you must place a certain amount in bets before you can withdraw the bonus funds. At ak99, this is calculated on the bonus amount only — the deposit amount is not included in this calculation. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you must place ৳10,000 in bets before withdrawing winnings from that bonus.
To receive the ak99 welcome bonus, you need to create an account and select the bonus option at the time of your first deposit. You will receive a 100% first deposit bonus of up to ৳20,000. Example: deposit ৳1,000 and receive ৳1,000 bonus — total balance ৳2,000. The bonus activates with a minimum deposit of ৳100. A 10x wagering requirement applies to the bonus.
How to Deposit Money
ak99 does not charge any additional fee for making a deposit. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply their own transaction charges according to their service policy. The minimum deposit is ৳100.
Deposits usually reflect in your account within a few minutes. If your balance has not updated after waiting a short while, save your transaction receipt or transaction ID and contact us via live chat or at [email protected]. Our team will investigate and resolve the matter promptly.
Go to the cashier page on ak99 and select Nagad under the deposit option. Enter the desired amount (minimum ৳100) and complete the payment to the provided Nagad number. Once the transaction is confirmed in the Nagad app, the funds are usually credited to your account. Keep the transaction reference for your records.
After logging in to ak99, go to the cashier page and select bKash. Enter the amount and create a deposit request — you will be given a bKash number and a reference. Use the "Payment" option in your bKash app and make sure to include the reference. The minimum deposit is ৳100.
Account & Login
Some details such as your email address or phone number can be updated directly from your profile settings. However, for core information such as your name or date of birth, you will need to contact our support team and may need to submit supporting proof. Changing your name is easier before verification is completed.
It is important to keep a strong password. Create your password using a mix of uppercase and lowercase letters, numbers, and special characters, and do not use a password on ak99 that you use elsewhere. A username generally cannot be changed once set, so choose carefully during registration.
No. Only one account per player is allowed on ak99. If a person is found to have multiple accounts, those accounts may be suspended or closed and bonuses may be forfeited. If you have trouble accessing your existing account, contact the support team instead of opening a new account.
First, make sure you are entering your username and password correctly. Is Caps Lock on? If you cannot remember your password, use the "Forgot Password" option. If the problem persists, write to us on our 24/7 live chat or at [email protected]. We will help you recover your account quickly.
Yes. As part of responsible gaming, you can choose to put your account on hold temporarily or for an extended period. To do so, let the support team know your request. During the suspension period, logging in or placing bets will not be possible. Visit our responsible gaming page for more details.
Still have questions?
We are always here
For any issue or question, the ak99 support team is available 24 hours a day, seven days a week. Reach out in Bengali or English — whichever you are comfortable with.
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Email: [email protected]
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