Can I activate self-exclusion on someone else's behalf?

Self-exclusion is normally activated by the account holder themselves. However, if you are concerned about a family member, please contact support@ak99.mom. Our team will assess the situation and do their best to provide the most appropriate support.

Safe Gaming Commitment

Responsible Gaming — Your safety is
our priority

Q: Where can I get help if gaming becomes a problem?

First, contact ak99's 24/7 live chat or write to support@ak99.mom. Our team will assist you without any judgment. Help is available for setting up self-exclusion or account limits. You are also encouraged to speak with a family member or someone you trust.

Enjoy entertainment at ak99 within your limits — we are always here to support a healthy and enjoyable gaming experience for you.

For players aged 21 and above only

Why is responsible gaming important?

Gaming is an entertainment activity — but it is truly enjoyable only when you engage with it responsibly. ak99 believes that every player's gaming experience should be safe, controlled, and fun. We never want any player to face financial or mental stress.

On this page, we will show you how to use ak99's various tools to set your gaming limits, recognize when it is time to take a break, and where to find support when needed. Responsible gaming is not just a policy — it is at the heart of every decision we make.

Remember, gaming is strictly for adults. You must be at least 21 years old to open an account and play at ak99. Ensuring that underage members of your household cannot access this platform is a shared responsibility between you and us.

Our protection tools

Deposit Limit

You can set the maximum amount you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately, and a set cooling-off period must pass before the limit can be increased.

Time-Out Feature

If you feel you need a short break, use the time-out option. Your account can be temporarily suspended for anywhere from 24 hours up to 6 weeks. During this period, no deposits or gameplay will be possible.

Self-Exclusion

If a long-term break is needed, choose self-exclusion. Once this option is selected, the account cannot be reactivated before the set period ends. Contact the support team to activate it.

Session Timer

Use the session timer to keep track of how long you play. You will receive a reminder when the set time is up. This helps you stay aware and understand when it is time to take a break.

View Betting History

You can view a complete history of your deposits, withdrawals, and bets from your account at any time. Understanding your own gaming patterns is the first step toward making responsible decisions.

24/7 Support Team

Our support team is always ready to hear about any issue or concern. Contact us via live chat or at [email protected] — support is available in both Bengali and English.

Warning signs of problem gaming

If you notice any of the following signs in yourself, consider taking a break or seeking support.

You are repeatedly placing larger bets to try to recover money you have lost.
You are using money set aside for essential expenses (rent, groceries, bills) for gaming.
You are hiding your gaming habits from family or friends.
You feel restless or irritable when you are unable to play.
You are repeatedly spending beyond your set budget.
Gaming is affecting your sleep, work, or family relationships.
You want to stop playing but cannot control yourself.

If you notice these signs, contact ak99's live chat or email ([email protected]) right away. Our support team will help guide you in the right direction.

How to set limits

Log In to Your Account

Open the Responsible Gaming menu

Find the "Responsible Gaming" section and choose the tool that suits you.

Set a limit or time-out

Set your deposit limit, session timer, or time-out and confirm.

Get support if needed

For self-exclusion or additional support, contact our team directly.

Ask yourself

Ask yourself these questions before you start gaming — honest answers will help you stay in a healthy place.

Am I playing for entertainment, or am I trying to make money?
Is my current mental state normal?
Am I betting an amount I can afford to lose?
Have I set a budget and time limit for today?
Will I be able to stop easily if I lose?
Is gaming affecting my everyday responsibilities?

ak99's commitment

To ensure responsible gaming, ak99 always upholds the following.

Minors (under 18 or 21) are not permitted to open an account.
We do not support gaming with borrowed or loaned money.
Gaming is not promoted as an alternative source of income.
Accounts of players in difficulty are quickly closed or restricted.
Your personal and financial information is kept secure with SSL encryption.
The support team is available 24/7 to speak in Bengali — without any judgment or criticism.

21+ Age Verification & Child Protection

ak99 strictly prohibits anyone under the age of 21 from accessing the gaming platform. We verify age at the time of account registration, and additional documents may be requested in any suspicious case.

If there are minors in your home, enable a password or parental controls on your device so they cannot access this site. Make a habit of logging out of your account and keeping your password secure.

Important: For players aged 21 and above only. Sharing your account with minors is strictly prohibited.

Experiencing difficulties? We are here for you

Use our live chat or write to [email protected] for any concern or question. The support team is here for you 24 hours a day, 7 days a week.

View FAQ Go to Account

Responsible Gaming FAQ

After logging into your account, go to the "Responsible Gaming" section in your profile settings. There you can set a daily, weekly, or monthly deposit limit. The limit takes effect immediately. Reducing a limit is instant, but increasing it requires a cooling-off period.

Yes, but your account can only be reactivated after the set self-exclusion period has ended. Even after the period expires, your account does not reactivate automatically — you will need to consciously submit a request to the support team.

A time-out is a temporary break — typically from 24 hours to a few weeks. Self-exclusion is long-term — usually ranging from several months to permanently closing the account. If you feel gaming is becoming a problem, choosing self-exclusion is the better option.

The minimum age at ak99 is 21. Age is verified at the time of registration, and additional documents may be requested in suspicious cases. If there are minors in your household, you are advised to enable parental controls on your device.

First, contact ak99's 24/7 live chat or write to [email protected]. Our team will assist you without any judgment. Help is available for setting up self-exclusion or account limits. You are also encouraged to speak with a family member or someone you trust.

Self-exclusion is normally activated by the account holder themselves. However, if you are concerned about a family member, please contact [email protected]. Our team will assess the situation and do their best to provide the most appropriate support.

Responsible Gaming — Your safety isour priority