ak99's Privacy Policy
Your personal information is a trust placed with us. This policy sets out, with complete transparency, how ak99 collects, stores, and uses your data.
Table of Contents
1. Introduction
Welcome to the ak99 platform. This Privacy Policy ("Policy") describes how ak99 ("we", "our") handles the personal information of users ("you", "your") located in Bangladesh. By using our website ak99.mom, you are considered to have accepted the terms of this Policy.
We believe your privacy is of the utmost importance. That is why we collect only the information that is essential to operating our service and that helps improve your experience. This Policy is written in plain and clear language so you can easily understand where your information goes and why it is used.
This Policy applies only to the ak99.mom website and mobile platform. It does not apply to third-party websites or services.
The foundation of ak99's data management: transparency, minimal data collection, secure storage, and user control.
2. Data Collection
ak99 collects two types of information — what you provide directly, and what is collected automatically while you use the site.
2.1 Information You Provide
When registering an account or using our services, you provide the following information:
- Full name and date of birth
- Mobile number and email address
- National ID (NID) or other identity document details (for identity verification)
- Payment information — such as bKash, Nagad, or Rocket mobile wallet details
- Information provided when contacting customer support
2.2 Automatically Collected Information
When you use our site, our systems automatically collect certain technical information:
- IP address and device type
- Browser type and version
- Page visit time and duration
- Links clicked and browsing path
- Session logs and error reports
2.3 Identity Verification Information
As part of our responsible gaming policy and to protect minors, ak99 may verify your age and identity when necessary. Documents collected during this process are used solely for verification purposes and are stored securely.
3. Purpose of Data Use
ak99 uses the information collected from you only for the following legitimate purposes:
- Account Management: To create, log in to, and keep your account secure
- Transaction Processing: To carry out deposit and withdrawal requests
- Customer Support: To resolve your issues and answer your questions
- Security Assurance: To prevent fraud, deception, and unauthorized access
- Service Improvement: To improve platform functionality and user experience
- Legal Compliance: To comply with applicable laws and regulations
- Communication: To send important policy changes or security notices
ak99 never sells your personal information to third parties. Your data is not transferred to marketing companies.
4. Data Storage & Protection
To protect your information, ak99 uses industry-standard technologies and practices. We encrypt all data exchanged between you and our servers using SSL (Secure Socket Layer) encryption technology, making it impossible for third parties to read or alter.
4.1 Technical Security Measures
- 256-bit SSL/TLS encryption — on all connections
- Encrypted storage of sensitive data
- Regular security audits and vulnerability assessments
- Two-factor authentication option (2FA)
- Real-time fraud detection system
4.2 Organisational Security Measures
- Access to personal data restricted to authorised staff only
- Regular data protection training for staff
- Audit logs of data access maintained
- Rapid response plan in the event of a data breach
4.3 Data Retention Period
We retain your information for as long as your account is active and for as long as necessary to meet legal obligations thereafter. Data that is no longer needed after an account is closed is securely deleted or anonymised.
5. Sharing Data with Third Parties
ak99 never sells or rents your personal information. However, in a limited number of circumstances, information may be shared with trusted third parties:
5.1 Service Providers
For payment processing, we work with bKash, Nagad, and Rocket. These mobile financial service providers receive the information necessary to complete your transactions and manage that information according to their own privacy policies.
5.2 Technology Partners
Technical data may be shared for game operation with game software providers such as Pragmatic Play, Evolution Gaming, and Spribe. This information is always kept to the minimum and is limited to the purpose of delivering games.
5.3 Legal Requirements
We may be required to provide information to the relevant authorities in response to a valid court order or legal obligation. In such cases, we provide only the minimum information legally required.
Your information is never sold or transferred to advertisers, marketing agencies, data brokers, or unrelated third parties.
6. Cookies & Tracking
ak99 uses cookies and similar technologies to ensure the website functions properly and to improve your experience.
6.1 Types of Cookies
- Essential Cookies: For maintaining login sessions and security protection. The site cannot function properly without these cookies.
- Functionality Cookies: To remember your preferences, such as language selection.
- Analytics Cookies: To understand which parts of the site are used most, which helps improve the service.
6.2 Cookie Controls
You can disable or delete cookies from your browser settings. Please note, however, that disabling essential cookies may affect some important site functionality.
7. Your Rights
You have certain fundamental rights over your own information that ak99 respects and upholds:
7.1 Right of Access
You can find out at any time what information we hold about you. To make this request, send an email to [email protected].
7.2 Right to Rectification
If your account contains incorrect or outdated information, you can request a correction through our customer support.
7.3 Right to Erasure
You can request to close your account and delete your information. However, some information may be required to be retained for a specified period due to legal obligations.
7.4 Right to Object to Processing
You can object to the use of your information for marketing or analytical purposes. After receiving such an objection, we will stop using your information for that purpose.
7.5 Right to Portability
You can request that your information be provided in a commonly readable format.
To exercise any of the above rights, contact our customer support team via live chat or email. We generally respond to your request within 30 business days.
8. Protection of Minors
The ak99 platform is strictly for persons aged 21 and over. We do not knowingly collect or process the information of anyone under the age of 21.
Age verification is mandatory at registration. If we receive credible information that an account holder is a minor, we will immediately suspend that account and securely delete the associated information.
Parents or guardians who suspect a minor is using our platform are welcome to contact us.
9. Policy Changes
We may update this Privacy Policy as a result of business needs or legal changes. For any significant changes, we will:
- Publish a new effective date on this page
- Send a notification to your registered email for important changes
- Display a clear notice on the site
Continued use of the platform after a policy update will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.
10. Contact
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us. ak99's privacy and data protection team is ready to help resolve any concerns you may have.
- Email: [email protected]
- Live Chat: Available 24/7 — in Bengali and English
- Response Time: Generally within 30 business days
This Privacy Policy is an important part of your relationship with the ak99 platform. We recommend reading it together with our Terms and Conditions and Responsible Gaming Policy.